08 September 2008

The Professional Planning Forum exists as an independent industry body, to promote best practice and professionalism in contact centre planning. We offer research, advice, accreditation, training and member support to help every centre develop the confident skilled analysts that are key to contact centre improvement. Why do it by yourself, when our team of independent experts is here to help you get the results and the recognition you deserve?

Explore this website for information about our events, case studies or membership and our latest calendar of training and networking events.  Get the latest information on our annual conference or innovation awards. Read the latest newsletter for industry news and jobsOr just call Kirsten on 0333 123 59 60 for more information.

 

Go for gold: understand what drives outstanding performance Minimize

Have you ever stopped to think if you are getting the most you can from the Planning Forum - to help you drive outstanding performance in your centre(s)? 

In the latest newsletter we focus on the new initiatives we have developed in the Planning Forum to support you and give opportunities to see what others are up to and how your own operations stack up.

Why not let us know what you need and which areas are most relevant to you? And book up for the last of our site visits or one of the seven seminars this autumn.

Register online for our latest webinars or you can join us face-to-face to help you develop best practice in your operation.  People tell us that site visits really bring the ideas to life, the new autumn seminars take us further into new areas and the training programmes continue to give students new understanding and confidence.    

Look at our web pages to see the conference report, presentations and photos and to read the case studies from Innovation Award finalists.  Also take the chance to find out more in the site visits, seminars and webinars which form our best practice programme over the next few months.

Explore this website for information about our events, case studies or membership and our latest calendar of training and networking events.  Read the latest newsletter for industry news andjobs.

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Online Debate - How to make preference based scheduling work for you
Online Debate - How to make preference based scheduling work for you
08/09/2008 13:00 - 14:00
Online

Join our panel to discuss this hot scheduling topic, as part of the Forum’s Lifestyle Planning work stream.  We ask vendors and industry experts: is preference scheduling really possible? and how do the Workforce Management systems support this approach?

 

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Scottish Regional LNG
Scottish Regional LNG
09/09/2008 09:30 - 12:00
Dell, Glasgow

The latest meeting of the Scottish Local Networking group takes place at Dell in Glasgow prior to a Best Practice Site Visit later on the same day.  This vibrant group is chaired by Andy Webster and still has room for new members.  As long as you are based in Scotland or h...

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Site Visit - Dell
Site Visit - Dell
09/09/2008 12:00 - 16:00
Dell, Glasgow

Sign up for this Site Visit looking at what Dell submitted and resulted with them by nominated as a finalist for the 2008 Innovation Awards.  This visit gives you a chance to get under the skin of the Innovation and understand how some of the techniques used could be transported back to your own centre.

How new tools and techniques, introduced by the newly formed operations planning team, turned around traditional performance shortfalls in the very busy 3r...

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Effective Scheduling Strategies & start of Specialist Certificate
Effective Scheduling Strategies & start of Specialist Certificate
09/09/2008 - 10/09/2008
East Midlands, Kegworth

Who should attend?

  • Do you experience regular times when you just can't meet service?
  • Are you frustrated when you can't resource as you need?
  • Could you make better use offline time? or improve work-life balance?

Whether working on small specific changes or responsible for a major review, this course is for planners, analysts or mangers with good scheduling experien...

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info@planningforum.co.uk         0333 123 5960     12 Baldwyn Gardens, London W3 6HH

 

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