Do you experience regular times when you just can't meet service? Are you frustrated when you can't resource as you need? For more information click here.

Call Centre Helper will be holding the first of their new webinar series on Thursday 25th February 2010 from 1.00 pm - 2.00 pm.  This month they will be looking at using Speech Analytics to tie agent performance improvement directly into strategic initiatives.

Reserve your place now here

Look afresh at how you forecast and budget. See how others plan, discuss alternative approaches, identify ways in which you can improve performance in your centre and gain increased confidence in how you budget and forecast. For more information click here.

For anyone using or managing outsourced contact centre operations. Identify the key factors behind practical improvement strategies and effective outsourcing partnerships. Click here for more information

Do you run or support outbound telemarketing or list-driven campaigns? This is the coursr for you. Click here for more information.

This course is for busy analysts who want help to manage the situation differently.  Why not take time out now, to practise skills that can help you manage your time more effectively, reduce stress and make things happen! For more information click here.