30 July 2010
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             17th Nov 2010 - London Heathrow
             21 Oct 2009 People planning and scheduling seminar
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             Becoming an employer of choice (article)
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          21-22 Sept 2010 Call Centre EXPO Birmingham
          14 Oct 2010 - Manchester Airport
          17th Nov 2010 - London Heathrow
          Reports and presentations from recent seminars
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             18 Nov 2009 Edinburgh Airport
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             30 Sep 2009 London Heathrow
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             14 Oct 2008 Management Information Seminar 
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             25 Sept 2008 Public Sector Seminar
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             Public Sector Seminar 25Sep08 Met Police
             End to End Service Seminar - London - 01Oct08
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             Forecasting and Workload Avoidance - E'burgh 04Nov
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Professional Planning Forum Homepage Minimize

The Professional Planning Forum exists as an independent industry body, to promote best practice and professionalism in contact centre planning. We offer research, advice, accreditation, training and member support to help every centre develop the confident skilled analysts that are key to contact centre improvement. Why do it by yourself, when our team of independent experts is here to help you get the results and the recognition you deserve?
      

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2010 Contact Centre Innovation Awards Minimize

Seven winners gained prestigious innovation awards for outstanding initiatives that improved their operations as places to work and to contact.  The overall winner was Scottish Power, with individual category prizes being taken by Harrow Council, HM Revenue & Customs, Netflights, Shop Direct and lastly, Ventura who scooped two.

Read more by clicking here
      

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RE: Outbound Fundementals etc
We have many members using Genesys diallers I can put you in touch with but not many on the altitude system to my knowledge. Dave Vernon - Head of Best Practice, Professional Planning Forum

Outbound Fundementals etc
Hi Please can everyone give me a hand, I am currently looking at a new role which involves outbound using a genysis dialler, I have never used a dialler or really managed outbound activities before. I am after some good pointers and perhaps things I should be wary of. I understand there are qui

RE: Verint Forecasting and Scheduling
Hi Ralph, Not sure if you are still looking for help.... we use Verint i360 (BP) here at Aviva and also use it for preference scheduling. Let me know if you are still looking for help. Post here or email at douglas.casterton@aviva.co.uk Regards Doug
    

2010 Best Practice Guide Minimize
      

New to the site? Start here ..... Minimize

If you are new to the site, why not look at our top links, to see the pages other people visit most, or look at the key topics - to see the new workstreams in management information, back office and outbound planning, homeworking, lifestyle planning and the public sector forum.

Take a look at the latest newsletter for this month's news, register online for our latest webinars, or find out about our seminars and training programme. 
      

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The list below shows the next few events coming up in the forthcoming weeks. You can download a full pdf above or click on events/full calendar to see all upcoming events online.
      

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Aug26 North West Local Networking Group

The latest networking event for planners in the North West.  For more information on the group click here

Sep14 Foundation Certificate in Contact Centre Planning
Bewleys, Manchester (map)

The perfect course for someone new to planning or wanting to brush up on the fundamentals.  Full details available by clicking here.

Sep15 Site Visit to Nationwide and Scotland Local Networking Group
Dunfurmline (map)

A chance to visit one of the Innovation Awards Finalist to see how they plan to be the best.

This is also  the latest networking event for planners in Scotland. For further information on the group click here

Sep16 Site Visit to Prolog and Midlands Local Networking Group
Nottingham (map)

A chance to visit one of the Innovation Awards Finalist to see how they plan to be the best.

This is also  the latest networking event for planners in the Midlands. For further information on the group click here

Sep21 Partner Event - Call Centre and Customer Management Expo
Birmingham (map)

Call Centre & Customer Management Expo is Europe's no.1 exhibition and conference for customer contact and customer management solutions. It brings together leading suppliers and visitors under one roof, offering a blend of integrated customer solutions, cutting-edge education offerings and unique networking opportunities. For more information please visit our website www.callcentre-expo.com. 
    

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