The Professional Planning Forum exists as an independent industry body, to promote best practice and professionalism in contact centre planning. We offer research, advice, accreditation, training and member support to help every centre develop the confident skilled analysts that are key to contact centre improvement. Why do it by yourself, when our team of independent experts is here to help you get the results and the recognition you deserve?
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To review who will be speaking and the great topics on offer at Customer Contact Planning 2010 in April, download the full conference agenda - either the Screen (1MB) or Print (4MB) version.
If you are new to the site, why not look at our top links, to see the pages other people visit most, or look at the key topics - to see the new workstreams in management information, back office and outbound planning, homeworking, lifestyle planning and the public sector forum. Take a look at the latest newsletter for this month's news, register online for our latest webinars, or find out about our seminars and training programme.
The next online meeting group discussing topics and challanges faced by other members of this work stream. Places are limited so book now here
Are you using or introducing skills-based routing to allocate calls? Do you need to review or improve how you schedule & plan for this? This is the course for you. Click here for more information
This online session is to allow planners, leaders and specialists in the outbound contact industry to have an opportunity to network with their peers from the comfort of their own desk. With current financial challenges around travel and time away from the office, utilise this free discussion group to help you with your problems from planning and scheduling to legislation to motivation, and also help others with their challenges by sharing your own experiences.
Click here to register
This webinar will show how workforce optimisation, specifically designed for back-office operations, compliments existing tools and supports management approaches to optimise people, process and technologies in back-office operations. Click here to register
The next online meeting group discussing topics and challanges faced by other members of this work stream. Places are limited so book now at: www1.gotomeeting.com/register/631800705
Nowhere else will you find this rich mix of topics or such a networking opportunity, focussed specifically on your needs and that of the colleagues and partners with whom you need to work to deliver change in your contact centre. Click here to visit the conference website
The list above shows the next few events coming up in the forthcoming weeks. To see the Planning Forum's full calendar of events please click here.
Professional Planning Forum 12 Baldwyn Gardens, London W3 6HH (t) 0333 123 5960 (e) info@planningforum.co.uk