Associate Membership for Suppliers & Consultants

As champions of best practice and professional development in customer contact, we are widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus. As an associate member you are an important part of that community. Read more about our new 2015 Membership Programme and find out more about the communities of continuous improvement and the opportunities that are most appropriate for your business by following the links below. More information will be added shortly about sponsoring the Challenge and Award programmes.

As an associate member, you can be part of our growing, dynamic network.  Work to shape the future of the profession.  Help establish recognition of the skills and training that are required to leverage the benefits of today's complex systems. You gain:

Website & Newsletter Advertising: Create awareness of what you offer, by including your company in our vendor directory and sending us news updates for inclusion in the monthly email newsletter (at editors discretion).  There is also the opportunity for banner advertising on the website and advertising in the annual Best Practice guide at an extra cost.

Annual Conference: Associate members gain networking, display space and the opportunity to present a session at this annual event, 2 complimentary places for the conference and the awards dinner. There are also sponsorship and advertising opportunities to create additional brand presence.

Networking & Best Practice Programme: 5 places for your employees on our site visits/seminars and 6 networking dinners and the opportunity to suggest sites and projects for inclusion in the programme. There are also opportunities to sponsor, present or exhibit at a number of special events at an additional cost.

Industry and Business Development: Bring your company's expertise to bear in shaping our industry training and best practice programmes. Gain discounts when you send your employees or customers on our training.  Financial incentives are also available if you recommend your customers for membership.

Forum Time: The Forum will supply a resource for one full day to assist with facilitation of any vendor event as required. Two months’ notice must be given as a minimum of the date of any such event where Forum assistance is required.

Cost £4,500 plus VAT per annum .

The Forum is supplier independent and does not build exclusive relationships with any suppliers.  Some areas of the web site may not be accessible by associate members.  Material on the website includes proprietary materials and methods.

Take a look at these articles, videos and links
Forum Membership


Apply for Forum Membership

Please complete the  form below and we will be in touch to discuss which membership package is most suitable for you.

You can also contact us by calling 0333 123 5960 or emailing

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