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Colin Whelan nominated for Best Respected Awards 2014
November Top Tips: Real-Time Communication & Buy-In
Quality and Customer Experience Forum Update November 2014
Data, Analytics & Insight Forum November 2014 Update
UK Planning Conference 2015
2015 Professional Planning Forum Conferences
Building Budgets in the Back Office
Verint announces a new partnership with mobile recording solutions provider, Truphone
Oct/Nov 2014 News: Announcing the 2015 Membership Programme
The UK Contact Centre Decision Makers Guide 2014
Professional Accreditation for Quality Professionals
Pretty In Pink
Advanced Certificate in Customer Contact Planning & Management for Analysts
2015 Insight Challenge
Green is the Colour
Latest Contact Center Industry News
Latest news from Call Centre Helper
Poll – What Level of Agent Churn do You Have in Your Contact Centre?
5 Tests to Reveal how Customer Centric Your Channel Strategy Is
How Mobile Apps are Driving Social Media Into the Heart of Large Organisations
Brands can Drive Growth and Retention by Addressing Silent Complaints
Employee Engagement & ROI: Are Your Employees Happy and Motivated?
The 5 Things Agents REALLY Want From Schedules
This Shouldn’t Happen to a Customer…
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