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Select the news article of your choice below
Colin Whelan nominated for Best Respected Awards 2014
November Top Tips: Real-Time Communication & Buy-In
Quality and Customer Experience Forum Update November 2014
Data, Analytics & Insight Forum November 2014 Update
UK Planning Conference 2015
2015 Professional Planning Forum Conferences
Building Budgets in the Back Office
Verint announces a new partnership with mobile recording solutions provider, Truphone
Oct/Nov 2014 News: Announcing the 2015 Membership Programme
The UK Contact Centre Decision Makers Guide 2014
Professional Accreditation for Quality Professionals
Pretty In Pink
Advanced Certificate in Customer Contact Planning & Management for Analysts
2015 Insight Challenge
Green is the Colour
Latest Contact Center Industry News
Latest news from Call Centre Helper
Poll – What Is The Next Channel You Will Add To Your Contact Centre?
7 Reasons Brand and CX are Disconnected
The Longest Lasting Emotions in Customer Experience
Revisiting Strategy: Does Effective Strategy Involve More Than Strategy?
4 Actions to Exceed Customer Expectations
What’s Happening in the World of Webchat?
Top Tips for Improving Contact Centre Shrinkage
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