How often do you get time away from the day job to think afresh and energise yourself to raise the bar for how you contribute to the success of your organisation?
See the full Conference Agenda now
Attend the full two day conference or a day Specialist Forum at less than half price - only £350 for a full day:
Our 2012 Customer Contact Planning and Strategy conference offers an unparalleled rich mix of topics and networking opportunities, focussed specifically on your needs and that of the colleagues and partners with whom you need to work to deliver change in your contact centre.
At Blackpool we will once again be offering the chance to hear all the Innovation Award Finalists speak about their work and meet the industry's movers and shakers at the biggest event of its kind in Europe.
Far more than a typical conference, this is the must-attend event in the year for everyone interested in best practice and driving improvement
- Contact centre directors and managers
- Analysts, planning specialists and quality teams
- Managers of outbound, back office or field-based operations.
- Planning, MI and Customer Experience managers
- Change specialists and programme managers
- HR, training, recruitment and performance management teams
- Strategy managers and analysts
Key to the success of our conferences is the chance to hear real, insightful experiences, with a multitude of case studies, great speakers from industry leaders in every sector and facilitated discussion built into every forum. At the Planning Forum, we believe that success does not happen only by accident; planning for high performance means that to be the best we must look at how we learn from others in order to take our own operations to the next level.
More than just a planning event
, the conference pulled together over 600 people from all industry sectors and includes specific forums for strategy, quality, performance, outbound, back office and public sector transformation. Click here for examples of organisations that regularly attend this fabulous event.