Professional Accreditation

 

Professional Accreditation is your opportunity to have formal industry recognition for your skills and experience as a contact centre planning professional.

With four accreditation levels, there is a category to recognise each stage of the professional career path. The programme will recognise planning and MI professionals from inbound, outbound, back office and operational roles to reflect the broad range of roles and skills required by today’s professionals.

Accreditation is designed to recognise the individual’s commitment to their own professional development and to best practice as a whole across the industry. Attaining each level will be based on evidence of experience, learning and commitment to best practice, with applicants expected to commit at minimum 100 hours per year (8-9hours per month) to their continual professional development.

Use the links on this page to explore this site and understand fully the benefits Professional Accreditation offers you as a contact centre planning professional.

Accreditation Levels

Foundation Member
Foundation Certificate graduate or equivalent experience and knowledge, with evidence of continued commitment to learning and best practice.

Accredited Member
Specialist Certificate or post graduate certificate in resource planning or equivalent experience and knowledge, with evidence of continued commitment to learning and best practice. At this level, commitment to best practice is demonstrated by taking an active role in discussion groups, networking, hosting visits and offering presentations.

Professional Member
Advanced Certificate or post graduate diploma in resource planning or equivalent experience and knowledge, with evidence of continued commitment to learning and best practice. At this level, commitment to industry best practice is demonstrated by invitations to be keynote speakers at industry webinars, seminars, conference etc and by writing articles or moderating discussions.

Fellow
Role model to the profession; by invitation only

Benefits of Professional Accreditation

  • Industry-wide recognition of your skills and experience
  • Professional learning and development portal – including blogs, knowledge centre, discussion room and ask the expert facility.
  • Annual best practice guide – including all the latest innovations and research
  • Skills framework – the framework assists you in identifying skills gaps and the skills you need to progress your career.
  • Specialist webinars – covering key topics, driven by content from the blogs and discussion room.
  • Quarterly best practice newsletter – covering all the hot content from the blogs and discussion room.
  • Free VIP upgrade at selected Professional Planning Forum events

Further Information

Click on the links below for further information
Introduction to Professional Accreditation (video)


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Take a look at these articles, videos and links
Annual Membership Programme
Continuous Professional Development
Frequently Asked Question about Professional Accreditation
Professional Accreditation Costs & Practicalities
Professional Planning Forum Membership
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Apply for Planning Forum Membership

Please complete the  form below and we will be in touch to discuss which membership package is most suitable for you.

You can also contact us by calling 0333 123 5960 or emailing info@planningforum.co.uk


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