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LV= to use Vizolution's vScreen
International Contact Center Week
Bookmaker places a safe bet on Business Systems call recording
August 2014: New skills required for The Customer Experience and Quality Forum
New skills required for The Customer Experience and Quality Forum
August Top Tips in contact centre planning
2014 Data, Insights and Analystics events
News Release : New Paper: People build success: the most engaged people have the happiest customers
Recent Back Office web articles we have enjoyed
Momentum is growing and long may it continue: June 2014 Customer Experience and Quality Update
Forecasting, Scheduling & Real-Time are not enough: Top Tips for Planners July 2014
Invite to participate in this years UK Contact Centre Decision-Makers Guide through ContactBabel
Take a moment to complete the 2014/15 Global Contact Centre Benchmarking Survey: PPF now partnering with Dimension Data
Winners Announced - Customer Service Training Awards 2014
July 2014 News: What happens when we challenge current thinking?
Latest Contact Center Industry News
Latest news from Call Centre Helper
Reward Your Agents With “Shout Outs”
Overcoming 6 Barriers to Effective Homeworking
Quantity Versus Quality
Poll – Do you personally use Skype?
8 Steps to Healthier Agents
Trade Secrets: Getting the Best out of Your Outbound Dialler
Movers and Shakers – August 2014
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