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Advanced Certificate in Customer Contact Planning & Management for Analysts
2015 Insight Challenge
Green is the Colour
Announcing the 2015 Membership Programme
Strategic Trends and Insight: Latest News
Analytics 2014 kicks off today in Las Vegas. This is the annual conference to help people become better SAS users.
October 2014: Top Tips for Customer Contact Planning
News Release: CCMA, The Forum and University of Ulster announce expansion of BSc in Customer Contact Planning and Management
Important information for members and colleagues: Announcing the 2015 Membership Programme
October 2014 News: Advance notice of 2015 Membership Programme
Ageas fined for making abandoned calls
September 2014 Customer Experience & Quality Update: Are you doing something special?
New Appointments to drive the development of member services at the Professional Planning Forum
News Release: Professional Planning Forum sign agreement with PlanMen to offer accredited university training in Europe
September 2014 Top Tips: Making the case for change
Latest Contact Center Industry News
Latest news from Call Centre Helper
20 Tips for Creating Super Agents
Trade Secrets: Simple Ways to Improve Call Scripting
7 Ways to Build an Emotional Connection by Email
Is Your On-Hold Music Driving Your Customers Mad?
Replay and slides from Webinar: Improving First Contact Resolution
The Future of Interaction Analytics
Case Study: Patient Wait Times Reduced
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