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News Release: CCMA, The Forum and University of Ulster announce expansion of BSc in Customer Contact Planning and Management
Important information for members and colleagues: Announcing the 2015 Membership Programme
October 2014 News: Advance notice of 2015 Membership Programme
Ageas fined for making abandoned calls
September 2014 Customer Experience & Quality Update: Are you doing something special?
New Appointments to drive the development of member services at the Professional Planning Forum
News Release: Professional Planning Forum sign agreement with PlanMen to offer accredited university training in Europe
September 2014 Top Tips: Making the case for change
Back Office Data Challenge Seminar Review
Employees and customers – the pivotal link
September 2014 News: Which of your team’s achievements would you would most like to see recognised by the industry?
LV= to use Vizolution's vScreen
International Contact Center Week
Bookmaker places a safe bet on Business Systems call recording
August 2014: New skills required for The Customer Experience and Quality Forum
Latest Contact Center Industry News
Latest news from Call Centre Helper
7 Ways to Build an Emotional Connection by Email
4 Ways to Gain Customers’ Trust in Data Security
11 Things a Call Centre Agent Should Never Say (But Many Do)
28 Ways to Optimise Agent Scheduling
5 Simple Ways to Keep Agents Happy
Who Do You Respect Most in the Contact Centre Industry?
Replay and Slides from Webinar: How to Turn Agents Into Super Agents
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