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Data, Insight and Analytics April Update 2014
April 2014 News: Final conference news, site visit programme announced and more
Aspect and eg Solutions become Strategic Sponsors of the Planning Forum’s Back Office Best Practice and 2014 Education Programme
Outbound Contact March Update
Webinar Recording: How to Deliver Effective, Compliant Outbound Call Performance
March 2014 Top Tips in Contact Centre Planning
Are you coming to the Performance, Quality and Customer Experience Forum in April?
PRESS RELEASE: ContactCenterWorld.com, the Global Association for Contact Center Best Practices & Networking is pleased to announce its 15th Birthday!
February 2014 Top Tips in Customer Contact Planning
Customer Experience & Quality Newsletter: A lot to look forward to
A Zappos Lesson in QA Management
Key Topic pathways - specialist interest routes through the conference agenda
Keynote Theatre Days - New for 2014
Students demonstrate huge savings from investment in accredited training
Launch of the 2014 Back Office Community Key Topic and Activity
Latest Contact Center Industry News
Latest news from Call Centre Helper
How you condemn your staff to failure
Leadership: What does it take to generate impressive performance?
Unhappy consumers in UK punish poor service more than US consumers
What is the best way to handle a complaint through social media? – in less than 140 characters
24 ways to improve your contact centre measurements
3 ways to have fun in the contact centre
50 days until 0845 number change
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