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Select the news article of your choice below
Momentum is growing and long may it continue: June 2014 Customer Experience and Quality Update
Forecasting, Scheduling & Real-Time are not enough: Top Tips for Planners July 2014
Invite to participate in this years UK Contact Centre Decision-Makers Guide through ContactBabel
Take a moment to complete the 2014/15 Global Contact Centre Benchmarking Survey: PPF now partnering with Dimension Data
Winners Announced - Customer Service Training Awards 2014
July 2014 News: What happens when we challenge current thinking?
Enhancing productivity and performance in Back-Office
Ask Watson: IBM and Genesys partner to power smarter customer experiences
CCA launch Version 6 of their Global Standard
Blog: Contact Centre as a Service: six benefits for a seasonal business
New rights to rights to request flexible working under New Government Regulations
2014 Conference Blogs
Why you no longer have to be sales, service or moral
Time, bridges and decay - how to avoid an IVR mess!
Insight & Analytics: bridging the gap between data and customer service
Latest Contact Center Industry News
Latest news from Call Centre Helper
How to Succeed With Outbound Calling – Part 2
Poll – What method do you use to forecast?
The Power of Positive Language
Call Centre Helper visits… Experian
Will You Be at Our First ‘Live Chat’ Session?
Concerned About the Cloud? Express Your Views in this Contact Centre Survey
Wowcher Transforms Customer Experience
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