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News Release : New Paper: People build success: the most engaged people have the happiest customers
Recent Back Office web articles we have enjoyed
Momentum is growing and long may it continue: June 2014 Customer Experience and Quality Update
Forecasting, Scheduling & Real-Time are not enough: Top Tips for Planners July 2014
Invite to participate in this years UK Contact Centre Decision-Makers Guide through ContactBabel
Take a moment to complete the 2014/15 Global Contact Centre Benchmarking Survey: PPF now partnering with Dimension Data
Winners Announced - Customer Service Training Awards 2014
July 2014 News: What happens when we challenge current thinking?
Enhancing productivity and performance in Back-Office
Ask Watson: IBM and Genesys partner to power smarter customer experiences
CCA launch Version 6 of their Global Standard
Blog: Contact Centre as a Service: six benefits for a seasonal business
New rights to rights to request flexible working under New Government Regulations
2014 Conference Blogs
Why you no longer have to be sales, service or moral
Latest Contact Center Industry News
Latest news from Call Centre Helper
Reader poll – Is your contact centre using video?
The Future of Voice in the Contact Centre
Call Centre Helper visits… Neopost
0845 Numbers Still in Use
Friday Live Chat – Getting the Best out of Email
Should EE be Charging for Priority Service?
Awards Open for Nominations
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