Planning Forum home page
Best Practice Guides
Join the Planning Forum Communities
Planning Forum on Social Media
Media & Partner Association Directory
Select the news article of your choice below
February 2014 Top Tips in Customer Contact Planning
Customer Experience & Quality Newsletter: A lot to look forward to
A Zappos Lesson in QA Management
Key Topic pathways - specialist interest routes through the conference agenda
Keynote Theatre Days - New for 2014
Students demonstrate huge savings from investment in accredited training
Launch of the 2014 Back Office Community Key Topic and Activity
MI, Analysis and Analytics 2014 Calendar
January 2014 News: Agenda launched for Customer Strategy and Planning 2014
Current News and Review of the Year for Outbound Customer Contact
UK Challenges and Opportunities For 2014: A Leadership Perspective
New Quality case studies in Innovation Award and 2014 Conference
Seventeen finalists shortlisted for the Customer Contact Innovation Awards 2014
The Performance, Quality & Customer Experience Forum
The Customer & Colleague Engagement Forum
Latest Contact Center Industry News
Latest news from Call Centre Helper
Poll – Do you think angry customers are more expensive to service?
A 6 step approach to better customer and employee engagement
10 lessons that social can learn from traditional customer service
Are you ready for change?
The Contact Centre Dress Code
How do I… get the best from a multi-channel contact centre?
Training Cheat Sheet – Motivating Teams
An error has occurred.
Error: Display Content is currently unavailable.
(c) Professional Planning Forum 2000-2014