Important information for members and colleagues: Announcing the 2015 Membership Programme
Today, at the National Best Practice Seminar, we announced our 2015 Membership Programme which represents a significant development in the life of our community. While not everyone was able to join us personally, it was great to have around 300 members and colleagues who were.
First, a bit of background. As champions of best practice and professional development in customer contact, we are widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus. To this end, significant continuing investment by the Forum has created world-class programmes:
- Our first Best Practice Challenge inspired massive focus and value for many members in 2014
Partnership with the Ulster Business School means that our learning & development programmes now give access to University Qualifications.
Accreditation for your personal skills is now available in all our professional communities.
Standards Benchmarking has seen the first Planning functions complete a successful Standards Audit.
The 2015 Membership Programme is your invitation to develop the capability of each professional support function, to raise standards and drive improvements that deliver your business imperatives. Three distinct Forums create focus for many specialist teams, with new Conferences, Challenges and Individual Awards. Our world-class programmes will become available to them all, building on the remarkable and established success of the Planning community.
- Professional Planning Forum – aligning structure and resource so that the operation can deliver strategic priorities, while balancing the needs of colleagues, customers and the business.
- Quality & Customer Experience Forum – putting customer engagement at the heart of operational performance culture and customer communications, across every channel.
- Data, Analytics & Insight Forum – bringing together business functions to develop mechanisms that turn information into actionable insight and improvement activity.
As customer contact channels and behaviours change, functional teams increasingly need to interact together as well as with numerous, broader business areas. The over-arching community will now be called The Forum
Key Forum events, such as our annual Customer Strategy and Planning Conference and the Innovation Awards, will still draw all the Professional Forums together. The same team and the same values will continue to underpin everything we do. With sustained investment, we will take the Planning Forum from strength to strength, while developing the depth of support that other professional functions demand.
I would like to reassure you that none of this affects our relationship with you, other than to help us work with you more effectively, to raise standards of professionalism and best practice, within your organisation and the industry as a whole.
Full details can also be found by following the links above and downloading the information packs.
Please do call me, your relationship manager or our membership support team to discuss what this means for you and your organisation.
We look forward to speaking to you.