March 2012: MI & Analytics Social Media Update
Twitter
Colin Whelan
5 Mar
RT @ibmcognos: New #IBM #analytics solution allows biz users to go from raw data to analysis & a dashboard in 60 secs
ibm.co/AmZKzO
5 Mar
Colin Whelan
Frank Eliason: Five tips from the father of social customer service
ppf.bz/ABaecF
5 Mar
Colin Whelan
Shawn Achor: The happy secret to better work
ppf.bz/wB5ynk Some really great ideas here
2 Mar
Colin Whelan
fastcodesign.com/1669094/should…
2 Mar
Colin Whelan
Seth Godin on the tribes we lead
ppf.bz/AlzaVd
2 Mar
Colin Whelan
Listen to creative people: Q&A with Rory Sutherland
ppf.bz/zby1Ej
2 Mar
Colin Whelan
What does geographical information do for your forecasts and analysis?:
lnkd.in/AkQM-E
2 Mar
Colin Whelan
The Value of Training:Does your company view training as a cost or an investment? Align development with business goals
ppf.bz/Ad4vFc
1 Mar
Colin Whelan
A Russian proverb notes that no one can teach; only the student can learn.
1 Mar
Colin Whelan
Net Promoter Community Research
ppf.bz/Av5XEn
1 Mar
Colin Whelan
Call Centre Portfolio - 10 top tips for delivering a great presentation
ppf.bz/y1KnZ3
29 Feb
Colin Whelan
Information management: technology investment pays off
ppf.bz/zxyQw9
29 Feb
Colin Whelan
Call Centre Portfolio - Are contact centres innovative enough?
ppf.bz/yh8IQ3 Blog of CCF Editor @ClaudiaHathway
28 Feb
Colin Whelan
Engage or Disconnect: Can Speech Analytics deliver on the promise? White Paper
ppf.bz/x4z37B
28 Feb
Colin Whelan
Free Call Center Reporting White Paper | Contact Center Reporting Software | The Right Way to do Contact Center Report…
ppf.bz/zRxzFn
27 Feb
Colin Whelan
10 Steps to a Single Customer View:
ppf.bz/yfBIg5
27 Feb
Colin Whelan
Exploring the Dark Matter of Contact Center Performance and Productivity
ppf.bz/zrRhpI
24 Feb
Colin Whelan
Does anybody have a copy of "How to Fix Your Reporting and Become a Call Center Hero" by @dfluss @DMGConsultLLC on @VPINews?
23 Feb
Colin Whelan
Dashboards: How s Business? Ask your Data!
ppf.bz/yblkcV If you get around to watching this webinar, let me know
23 Feb
Colin Whelan
"How to Relect Relevant KPIs"
ppf.bz/xaE5nq slide deck of this article "Measure What Matters" by Aaron Hursman
ppf.bz/AcQLwT
21 Feb
Colin Whelan
Would accredited qualifications in resource planning and MI change your development plans? ppf.bz/wm1kqK tell me your thoughts?
20 Feb
Colin Whelan
Can you please take 5 minutes to help my student with her research survey on "AHT: What does good look like"?
ppf.bz/ClareMcMillan PLEASE RT
20 Feb
Colin Whelan
The Five Stages of Data Infrastructure Management
shar.es/gWoMA I really enjoyed this over breakfast this morning
15 Feb
Colin Whelan
Analytics: The Widening Divide
shar.es/fNdAo
14 Feb
Colin Whelan
Enabling Agile BI through Data Virtualization
bit.ly/wrD28z
14 Feb
Colin Whelan
Profiling Operational Dashboards | Inside Analysis
bit.ly/xuCWY3 Good breakfast read for those who own information distribution
10 Feb
Colin Whelan
big rewards do not drive right behavior
ppf.bz/z91d2b by Richard Branson. Founder of Virgin Group @richardbranson
7 Feb
Colin Whelan
Avinash Kaushik: Seven super lame customer metrics – and four super awesome ones mycustomer.com/topic/customer…
