Planning for the Back Office

Who should attend?

• Are you an analyst responsible for putting together the manpower planning for a back office / paper environment?

• Have you been taksed to set up planning for a Back Office environment?

• Do you find it difficult to understand what metrics are available and important to plan for a Back Office?

Whether you already plan for a Back Office department and wish to identify best practice in the processes you already heave, or are looking to begin to create forecasts, schedules and manpower plans this course is designed for planners, analysts and managers who are looking to take established front office planning disciplines into the Back Office environment.

What will we do?

Attendees will look at the complexities of Back Office processes, examining how data can be captured and utilised to drive a better understanding of performance and ultimately drive the efficiencies through effective planning practices.  Topics include:

• Understand what data is avaialble in the back office environment

• Learn how to monitor performance and plans to identify bottle necks

• Explore methods to produce Manpower Plans

• How to plan around the complexities of 3-5 days service levels

• Understand how Workflow and Workforce can be better matched

• Look at the potential benefits of Blending

Summary of benefits

By applying learning from this course you will be better able to:-

• Understand planning disciplines with limited data availability

• Speak about what other centres do & alternate approaches available

• Benchmark your own methods and prioritise areas for development

• Take specific steps to move forward and to improve how you plan